FAQ

Yes, we make custom sizes! Please email CustomerCare@LuxeArchitectural.com with your request.  Let us know the exact sizes, quantities, finish option, ship-to zip code, and we will provide you with a quote within 1 – 3 business days. Keep in mind if the frames are on the larger size, i.e., in and around 52" x 52", shipping can cost $200 - $300 depending on quantity and shipping location. If you are local to the Los Angeles area, then pick-up and courier service options are also available.

Our pre-applied adhesive eliminates the need for nails, allowing our kits to easily be used on metal doors!

Our moulding kits are made from wood, so just like any other wood product exposed to the elements, they will eventually need maintenance. For exterior use, we recommend using our Premium Poplar option. Be sure to caulk around all edges with a high-quality exterior caulk such as Alex Plus Paintable Latex Caulk by Dap, then paint the entire door and moulding using high-quality exterior paint.

Shipping

Orders ship from our facility within 1 – 3 business days either via FedEx Ground or UPS. Large orders may take up to 5 business days. Shipping costs are calculated and displayed at checkout. Shipping rates for door moulding kits within the contiguous United States are 22.99 for the first kit and 9.99 for each kit after that.  Shipping rates for wall moulding kits vary by size and quantity ordered.

Returns & Exchanges

Luxe Architectural standard size moulding frames can be returned/exchanged within fourteen days as long as they are in their original condition and not previously installed.

Please call 800.490.5893(LUXE) or email, CustomerCare@LuxeArchitectural.com to obtain an RA# and return address.   It is recommended that returning items be shipped insured, in the original packaging, and properly bubbled wrapped to avoid damage during transit. Within 1 – 3 days of receiving your item(s), a refund will be issued to the original form of payment, less our shipping costs. If items are damaged during return transit, a refund will not be issued, and a claim would need to file a claim with the shipping carrier.

Buyer pays return shipping.

Custom sizes are non-returnable/non-refundable.

Clean the wall with rubbing alcohol or a glass cleaner type product and a lint-free cloth to remove dust/debris.  Allow to dry completely. This step is extremely important for the adhesive to stick properly to the surface.

Primer/paint must be allowed to cure completely for a minimum of 48 – 72, depending on ambient humidity levels.  DO NOT clean or use rubbing alcohol or a glass cleaner type product on newly painted surfaces.  The adhesive will bond well to fresh/fully cured paint.

We like Old Masters wipe on stain gel, and General Finishes water-based wood stain, available online and in most painting supply stores. After the stain has completely dried, if desired, lightly sand with 300-400 grit sandpaper or steel wool. Use painters tack cloth to remove any sanding dust before applying a clear coat; a second coat may be required.